FAQs

What is SKECHERS Return Policy?
At Skechers, we guarantee 100% satisfaction on any item purchased at Skechers. If for some reason you aren’t 100% satisfied with your purchase, we offer many options.

You may return or (at your option) exchange unworn items within forty-five (45) days from the date of receipt of the goods, with a proof of purchase.
Unworn items with an original proof of purchase will be issued a refund based on the original form of payment.
Unworn items without an original proof of purchase will be issued a store credit or exchange for the item.
Products with quality Issues may be returned for a full refund within ninety (90) days of the purchase with an original proof of purchase, or (at your option) exchanged for store credit.
If applicable laws in the jurisdiction where the goods were purchased are inconsistent with this Returns Policy, then those laws shall supersede this Returns Policy with respect to any inconsistent provisions.

How should I clean my SKECHERS shoes?

Performance Shoes: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Nylon/Mesh Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. DO NOT put nylon/mesh shoes in the washing machine or dryer. DO NOT immerse in water.

Smooth Leather Shoes: These shoes will require cleaning and care with shoe creams or polishes. Select a neutral shade or color nearest to the color of the shoes. Wipe the leather with a damp cloth to remove dust, and wait until dry to apply shoe polish/cream. Never polish wet shoes. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Do not machine wash leather shoes.

Scuff-Resistant Leather Shoes: Remove minor scuffs by rubbing them with your hand. The natural oils in your hand will restore the original look of the leather. For deeper scrapes and scuffs, use a soft and neutral polish. This process moisturizes and replenishes the natural oils in the leather, leaving a shiny coating that will prolong and sustain its wear. DO NOT put in the washing machine or dryer.

Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.